![]() The symptoms that I encountered here are: So what I was dealing with was a computer on which apparently a number of things were out of order. ![]() I always try to keep that in mind when trying to help someone out). Sometimes even trying to describe the symptoms already requires some basic computer understanding. It’s not always what they appear to be saying. (Have you noticed how I got two different problem descriptions – mail program not working and not begin able to shut down the computer – for an issue that eventually turned out to be a non-functioning Windows 10 start menu? When on the phone with less experienced computer users it’s always very important to try and understand what really is going wrong on their system. That was of course because he would normally click the Windows 10 start button and then select “shutdown” from the start menu which was now impossible due to the irresponsive start menu. It was also only when I started working on the computer that Guido mentioned that “he could not shut down the computer”. It was only when I started working on his computer that I noticed that the start menu did not open either. What does that mean – Windows 10 start menu not working? The reason why Guido eventually gave me a call was not so much that his Windows 10 start menu would not open, no he called me because his e-mail program (Mozilla Thunderbird) wasn’t working properly. The Situation: Windows 10 Start Menu Not Working Guido mainly uses his computer to send an occasional e-mail, surf the web a little bit and perform some electronic banking. I’ve always known Guido as an optimistic and friendly senior who likes to think of himself as an individual with basic computer skills. This all happened when I got a call from one of my loyal customers named Guido.
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